HELP CENTRE
Good Questions Deserve Clear Answers.
Search the details behind plans, address reviews, provider relationships, orders and privacy.
16 answers
Plans & products
What products can I request?
Home Internet is the starting point, with TV available as an option. Home phone can be included when your household needs it. During your call, a representative reviews relevant options through the providers we work with.
Do you compare every provider in Canada?
No. Canada Connect Deals reviews plans available through the providers it works with. The applicable provider is identified before an order is submitted.
Are prices the same for every household?
No. Pricing, credits, equipment, terms and available products can vary by address, provider and customer situation.
Can you guarantee that I will save money?
No. The goal is to find a strong value and suitable household fit, but savings and availability are not guaranteed.
Address & availability
Why do you need my complete address?
Provider networks and plan details can vary between individual service locations. We need the street address, city, province and postal code, plus the unit number when one exists.
Is my postal code enough?
No. A postal code is one required part of the complete service address, but it is not sufficient by itself.
What provinces do you serve?
Canada Connect Deals currently accepts requests for British Columbia, Alberta, Saskatchewan and Manitoba.
What if I am moving or have no current service?
For a move, use the complete new service address and select Moving. For a new home, first account or newcomer setup, select Starting New Service and No Current Provider. Include your preferred installation date when known.
Process & orders
What happens after I submit?
A representative reviews your complete service address and household needs, then calls the number you provided to explain the available plans and pricing.
Does submitting the form place an order?
No. A website submission is a request for a phone call and availability review. It does not complete an order or create a telecommunications contract.
Who supplies and bills the service?
The applicable telecommunications provider supplies and bills the service. Canada Connect Deals is a telecom sales and referral service.
What details should I know before proceeding?
You should understand the provider, monthly price, regular price where applicable, credits, speed, equipment, installation and material term details.
Privacy & contact
What information should I not submit?
Do not send payment information, banking details, identification documents, Social Insurance Numbers or account passwords through the website.
How can I speak with someone about a plan?
Select Get My Offer and provide your complete service address and phone number. Our team will call to confirm availability and pricing.
How is my request information used?
The information is used to review your request, call you about available options and share what is reasonably needed with applicable sales, fulfilment and telecommunications providers. Review the Privacy Policy for details.
How can I make a privacy request?
Use the Privacy Request form on the Privacy Policy page. Canada Connect Deals may need to verify identity before responding.
No matching answer found
Try a shorter phrase, browse a category or select Get My Offer. We’ll call to help with your options.
STILL HAVE A QUESTION?
Let’s Talk It Through
Select Get My Offer and tell us what you need. We’ll call to help you understand your available Internet and TV options.